Orders

Shopping online has been made as simple as possible. Just login to your account using the email address associated with your membership, and as long as your membership is valid the Member's prices will automatically be applied at the checkout.

You will be able to see the updated price and check it before you pay.

If you are having difficulty logging in please contact us and our Customer Care team will be happy to help.

Credit and debit cards

We accept the following credit and debit cards:

• VISA
• MasterCard
• Maestro
• American Express
• Apple Pay
• Google Pay

Making payments through our websites and applications is secure. For increased protection and your peace of mind we support Verified by Visa and Mastercard Securecode. These services provide an additional level of security when paying with VISA or Mastercard credit or debit cards providing you are registered for the service. For more information, contact your VISA or MasterCard card issuer.

PayPal

Simply select the option during checkout and login to your PayPal account.

Klarna

Klarna enables you to either pay in 3 instalments or pay up to 30 days after you receive your order.

Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

We will send you an email once your order has been despatched.

Please log into your account to view the most recent update on your order. Alternatively you can check the tracking link we sent in your despatch email to view the latest tracking information.

We're unable to take orders over the phone however we're happy to assist with any queries you may have. Contact us on 0330 008 1555