My Account

Our site does not require you to create a password, so you never need to worry about remembering it!

Once you have created an account you can login at any time by entering your email address and we will send you a one-time password that you can use to login.

Codes should come arrive within 30 seconds. If you have not received it in this time please check your email spam/junk folders before trying again.

Yes, just email us with your full name and email address and we will close your account.

Yes, simply login to your account to see your previous online order details.

Items purchased in-store are not shown in your online account.

Please note: orders placed before January 15th, 2026 are not visible in your current order history. All orders placed from January 15th, 2026 onwards will appear as normal. If you need information about orders placed before this date, please contact our customer care team who can assist you with retrieving those details.

No, you can shop at Go Outdoors without needing to register. If you choose not to register, we will not hold your details for any reason other than the purpose of your transaction.

For further transactions you will need to tell us your details again. However, registering will enable you to track your orders online, view your full order history, update your personal details, manage your address book and change your payment details, all in one secure area.

You will also be able to purchase more quickly and easily if you're logged in.

Placing an order with Go Outdoors is easy. Here are the steps you need to follow to place an order:

• Find the items you want
• Add the items to your shopping basket
• Proceed to checkout
• Enter your details and delivery address
• Provide payment information
• Review and place your order
  

Once you have entered your order, delivery and payment details you will be asked to click to "Complete Order". It will take a few moments for the payment to be authorised and your screen should then refresh automatically to reveal your order number and order confirmation.

If successful, your order will now be visible in the 'orders' section of your account, and you should also receive an email shortly afterwards to confirm your order.

If this does not happen then it is unlikely that we have received your order. Please feel free to Contact Us if you would like us to check before you try again.

We have recently updated our process to better serve our customers. We no longer offer replacements for delivery issues, damaged items, defective products, incorrect orders, or other order-related problems. Instead, all eligible cases will be processed as refunds.

When you contact us about any issue with your order - whether it's a delivery problem, product defect, or any other concern - our customer service team will review your case to determine eligibility. Depending on the nature of the issue, you may be required to return the item before a refund can be processed. Our team will provide you with clear instructions on the return process if needed.

Once approved, we will issue a full refund to your original payment method. This streamlined process ensures faster resolution and gives you the flexibility to reorder the item or choose an alternative if you prefer.

If you have any questions about this policy change, return requirements, or need assistance with a refund request for delivery issues or any other order problems, please don't hesitate to contact our customer service team.

Can I go to a physical store to exchange, get a replacement, or return my online order?

We cannot offer replacements or exchanges for online purchases. We can offer refunds for online orders in-store or online.

Contact our Customer Care team if you need clarification. They can:

• Confirm whether your order has been split
• Provide tracking information for all shipments
• Assist with any genuinely missing items
• Give expected delivery dates for remaining items
• Have your order number ready to help our team assist you quickly.

If your order status is "Processing" this means that we have received your order and that it is waiting to be picked and dispatched by our Internet Team.

We update our inventory as quickly as possible throughout the day, with new stock arriving all the time. We aim to ensure real-time accuracy so you can order with confidence.

What should I do if I've ordered an item that's now showing as out of stock?

Don't worry! We will contact you directly if there are any issues with your order.

How can I avoid ordering out-of-stock items?

While we strive for real-time accuracy, we recommend contacting our customer care team before placing any large or time-sensitive orders to confirm current availability.

We'd be happy to help! Contact our customer service team with the specific item details, and we can check if we have a target restock date available. While we can't guarantee exact dates due to supply chain variables, we'll provide the most current information we have.

Please contact us before re-ordering, so we can investigate and confirm that stock is available.

Once you have added items to your shopping basket you may select a delivery method and then enter your discount code before continuing through to the checkout. Please ensure you enter the code correctly and then click "Apply".

This should refresh the basket page and display the discount. If the code is not valid a red message will appear at the top of the page and the discount will not be applied. Some products may be excluded from promotional discounts, and you can find details of this on the Offer Terms and Conditions page.

Please contact our group sales team with details of the items you require including quantities so that we can check availability and get back to you with the best possible price.

If the item you require is not listed on our website then you will not be able to place an order for home delivery or click & collect, although we add products to the site frequently so please keep checking!

You may also contact your local store to ask if they have the item.

To find products you may browse through the categories listed on the gooutdoors.co.uk website, or if you already know what you are looking for then use our Keyword Search, which is located at the top of every page on the website. Please enter either the six digit product code or a brief description of the item. To place an order simply add the item/s to your shopping basket and then follow these simple steps to place an order:

• Enter your details
• Enter a delivery address
• Provide payment information
• Review and place your order
  

Yes, you can view details of this on our Price Match page.

No - once your order has been placed and accepted into our system then I'm afraid we are unable to make any changes.

We are not able to cancel or amend orders once placed, including making changes to delivery address details, so please make sure all details are correct before placing your order.

If you have made a mistake please contact us as soon as possible.  

You can exercise your right to change your mind and return any unwanted products within 28 days or your order being delivered. Visit our dedicated returns page for more information on how to make a return.

Credit and Debit Cards

We accept the following credit and debit cards:

• VISA
• MasterCard
• Switch
• Maestro
• Delta
• American Express

Making payments through our websites and applications is secure. For increased protection and your peace of mind we support Verified by Visa and Mastercard Securecode. These services provide an additional level of security when paying with VISA or Mastercard credit or debit cards providing you are registered for the service. For more information, contact your VISA or MasterCard card issuer.

Paypal

Simply select the option during checkout and login to your PayPal account. Make sure the address linked to your PayPal account is up to date, as this will be the address used on your order.

Klarna

Klarna enables you to either pay in 3 instalments or pay up to 30 days after you receive your order.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

If you are facing errors on the payment screen and are using a valid credit card, please ensure you have done the following:

1. You have selected the correct payment method
2. You have entered the card number ensuring no gaps
3. You have entered the start date and issue number (if applicable)
4. You have ensured the billing address is a correct match to the card.

If you are still having problems with our checkout, please do not hesitate to email us and we will endeavour to help you further. Please check with your card provider that the attempted payment has not resulted in funds being held in error.

When your order is accepted and you have received an email to confirm your order details, we will take payment immediately.

Please remember that even if your order is not accepted, some card issuers may still reserve the money, meaning you can't use it for a short period.

No. All our prices are inclusive of VAT. However we are able to provide a VAT receipt upon request. Please email us with your order number and we will arrange for your VAT receipt to be posted to you.

Yes. Please email us with your order number and we will arrange to send your VAT receipt in the post to you.