Membership

You no longer need your membership number to shop online. Simply log in using the email address associated with your membership, and as long as your Membership is valid you will automatically receive Member's prices.

If you need your Membership number for something else, there are a few places you will be able to find it:

1. Check your email inbox for the digital copy. When you first purchased your Member's Card, you should have received an email with details of your card number.

2. If you receive updates via post, your Member's Card number is on the envelope.

3. If all else fails, you could always contact our customer care team by clicking HERE and select the subject "I have a query or problem regarding my Members Card"

If you need to update the personal details on of your membership then please head over to our Contact Us page HERE

In order to help you quickly, please include the following details in your message:

• Full Name
• Postal Address including postcode
• From and to details that require amending
• Membership Number - Not essential

No, your Member's Card cannot be used by someone else, even with your permission.

Each membership number is uniquely assigned to your specific email address and GO Outdoors account. For another person to access membership benefits, they would need to use their own GO Outdoors account.

For security and account management purposes our system does not allow one membership number to be assigned to multiple email addresses.

Shopping online has been made as simple as possible. Just login to your account using the email address associated with your membership, and as long as your membership is valid the Member's prices will automatically be applied at the checkout.

You will be able to see the updated price and check it before you pay.

If you are having difficulty logging in please contact us and our Customer Care team will be happy to help.

Make sure you are logging in using the same email address you gave when you signed up for Membership.

Once logged in, check if your Membership has expired by going to your account and viewing the 'Profile' tab to view your Membership renewal date.

If you continue to experience issues with your Membership number not being recognised or Member's Prices not applying please contact our Customer Care team.

They will be able to:

• Verify your membership status
• Check for any account issues
• Assist with system-related problems
• Help resolve the matter promptly

Your Member's Card will be valid for 12 months from the date of purchase, or the date of last renewal.

You can check your Membership expiry date by logging into your account and going to the 'profile' section.

If your Membership has expired when shopping online you will be prompted to renew when you reach the checkout, and given teh opportunity to purchase a new Membership.

If shopping in store a member of staff will be able to extend your Membership for another 12 months.

If you do not wish to purchase/renew a Membership then you will be able to shop and pay Retail Prices instead.

You are still able to access our members prices and benefits, and your Member's Card will arrive as normal. Membership is non-refundable and lasts for 12 months from purchase or renewal.

Please contact our customer care team with details of when the duplicate purchase occurred. They will review your case and advise on the best course of action.

Yes, a valid Members Card is required to redeem any additional coupon discounts.

Your Members Card can take up to 15 days to arrive by post. An email should be received within 48 hours with confirmation of your membership number.

The Member's Card entitles you to purchase our products at the best prices, give you access to the Price Match so you'll always be able to get the cheapest price, and also you'll have the chance to be the first to shop new product ranges and take advantage of exclusive offers.

You can do this in any GO Outdoors store, as long as your membership is still valid.

In-store our staff will be able to confirm your Membership details at the till and issue you a new card.