Ultimate Outdoors Basket Close Menu Search Store Finder Twitter Facebook Instagram Blog Engage voice search Location icon

Customer Service

Order Queries

If you’re waiting for an order, make sure you check your email (if it’s not there, don’t forget to check your junk just in case!) where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us via the form on this page or email us at enquiries@gooutdoors.co.uk where our customer service team will assist you.

Phone us

At the moment we are unable to take calls on 0330 008 1555 due to our teams working remotely, so please email us or fill in the form on this page to get in contact.

Store Queries

If you have a store enquiry about opening times, stock holding or how to find us, click on store finder to find their contact details.


We are extending out returns policy to make life a little easier. Any purchase made in stores before the temporary closure can be returned up to 28 days after stores reopen. You can also take any online orders made to stores within the 28 days after re open.

If you are wanting to return an item, please visit our returns page first to see our returns policy.

Unsubscribe from Marketing Communications

If you want to unsubscribe from our marketing emails please click on the unsubscribe link to be removed from our email list - Unsubscribe

If you want to unsubscribe from our direct mail campaigns please email enquiries@gooutdoors.co.uk with the following information;

  • Discount Card Number
  • Full Name
  • Postal Address including postcode

Press & PR Enquiries

For Press and PR Enquiries only please contact us at gooutdoorspress@jdplc.com.