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Customer Care

Frequently Asked Questions

The answers to many questions can be found on our FAQ's page, please take a look and see if your question has already been answered. You can view our FAQ's page here.

If you need more help please see below for details of how to get in touch.

Order Queries

We will send you an email and text message once your order has been despatched.

If you’re waiting for an order, make sure you check your email (if it’s not there, don’t forget to check your junk mail just in case!) where you’ll find your despatch note as soon as your order leaves the warehouse.

You can also see the latest status of your order, including tracking information once despatched, from the Orders section of your Account. Simply login here for order details.

We are not able to advise when items will be coming back into stock. Please check the website for product availability, or contact your local store.

If you’re experiencing any issues with an order you have received, we’re here to help you. Please visit the 'Orders and Deliveries' section of our FAQ's page for details, or contact us using the details on this page where our Customer Care team will assist you.

Store Queries

If you have a store enquiry about opening times, stock availability or how to find us, click on store finder to find their contact details. Our Customer Care team are not able to verify live store stock, please contact your local store who will be able to advise.

Phone us

If you would prefer to speak to someone you can call us on 0330 008 1555. Our phone lines are open 8am-8pm, 7 days a week.


If you are wanting to return an item, please visit our returns page first to see our returns policy. You can also find Returns information in the 'Returns and Refunds' section of our FAQ's page.

Unsubscribe from Marketing Communications

If you want to unsubscribe from our marketing emails please click on the unsubscribe link to be removed from our email list - Unsubscribe

If you would like to update your Member’s Card details or unsubscribe from our postal marketing campaigns please email with the following information;

  • Your Full Name
  • Your Postal Address with postcode, and including any changes that need to be made
  • Member's Card Number (not essential)

Press & PR Enquiries

For Press and PR Enquiries only please contact us at