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Customer Service

Frequently Asked Questions

The answers to many questions can be found on our FAQ's page, please take a look and see if your question has already been answered. You can view our FAQ's page here.

If you need more help please see below for details of how to get in touch.

Order Queries

If you’re waiting for an order, make sure you check your email (if it’s not there, don’t forget to check your junk just in case!) where you’ll find your despatch note as soon as your order leaves the warehouse.

We are not able to advise when items will be coming back into stock. Please check the website for product availability, or contact your local store.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us via the form on this page, call us on 0330 008 1555 or email us at enquiries@gooutdoors.co.uk where our customer service team will assist you.

Phone us

If you would prefer to speak to someone you can call us on 0330 008 1555. Our phone lines are open 24 hours a day.

Store Queries

If you have a store enquiry about opening times, stock availability or how to find us, click on store finder to find their contact details. Our Customer Care team are not able to verify live store stock, please contact your local store who will be able to advise.

Returns

We extended our returns policy to make life a little easier. Any purchase made in stores before lockdown can be returned up to 28 days after stores reopen (13th July). You can also take any online orders made to stores within the 28 days after re open.

If you are wanting to return an item, please visit our returns page first to see our returns policy.

Unsubscribe from Marketing Communications

If you want to unsubscribe from our marketing emails please click on the unsubscribe link to be removed from our email list - Unsubscribe

If you want to unsubscribe from our direct mail campaigns please email enquiries@gooutdoors.co.uk with the following information;

  • Discount Card Number
  • Full Name
  • Postal Address including postcode

Press & PR Enquiries

For Press and PR Enquiries only please contact us at gooutdoorspress@jdplc.com.