These Terms and Conditions (the "Terms") set out the basis on which you can use your GO Outdoors Discount Card (the "Discount Card"). Please read them carefully as they contain important information. By signing up to a Discount Card you are confirming that you have read, understood and agreed to these Terms. These Terms will always be readily available on the GO Outdoors website but Discount Card holders are also welcome to keep a print out of the below terms for their own reference.
These Terms are in respect of your use of the Discount Card only. The terms and conditions in respect of our supply of products to you are contained here.
1.1 These Terms apply to the Discount Card provided to you by Go Outdoors Retail Limited and govern the relationship between Go Outdoors Retail Limited ("we" or "us") and members of the Discount Card scheme ("you" or "your") run by Go Outdoors Retail Limited in respect of the Discount Card.
1.2 The promoter of the Discount Card is Go Outdoors Retail Limited, Edinburgh House, Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR company number 12659342, VAT registration number GB787440102 and, for the purposes of these Terms, Go Outdoors Retail Limited and all corporate members associated with it (JD Sports Fashion Plc) will be referred to together as "GO Outdoors".
1.3 It is within the discretion of GO Outdoors that certain products may be excluded from the Discount Card scheme. In such circumstance, details of such excluded products will be available on our website oldsite.gooutdoors.co.uk ("the Website").
1.4 By using the Discount Card you indicate that you accept these Terms and that you agree to be bound by them. If you do not agree to be bound by these Terms, you may not use your Discount Card. If there is anything you do not understand, please contact our Customer Services department either by email at firstname.lastname@example.org or by phone on 0330 008 1555.
1.5 GO Outdoors reserve the right to change these Terms from time to time. Any such changes will take effect when posted on oldsite.gooutdoors.co.uk and your continued use of the Discount Card shall constitute your acceptance to be bound by the latest Terms.
1.6 The construction, validity and performance of these Terms are governed by English law and you can bring legal proceedings in connection with these Terms exclusively in the English courts.
2.1 Discount Cards can be purchased at any of the GO Outdoors stores.
2.2 When you purchase your Discount Card, you will get access to the Discount Card price as well as exclusive offers and special promotions. Some offers will only be promoted to customers who have opted in for email and / or postal marketing communications from GO Outdoors. Some Discount Card offers cannot to be used in conjunction with certain Price Match Plus, Sale, clearance, Wow Deals, multibuys or other offers and cannot be redeemed against purchasing gift cards or gas hire charges ("Excluded Purchases"). Where the Discount Card cannot be used in conjunction with Excluded Purchases this will be stated on our website or in store, as applicable.
2.3. In order to purchase a Discount Card, you must provide your name and contact details. See clause 5 for details of how this information will be used.
2.4 If you need to change any of the details you have registered with your Discount Card, please notify us of the changes you require at email@example.com>firstname.lastname@example.org. Please note that it is your responsibility to notify us of any changes to your details.
2.5 A Discount Card can only be registered in the name of an individual who is over the age of 18 at the time of registration. If the individual is not a UK resident, then a valid email address must be provided.
2.6 Only one Discount Card can be registered per individual. Individuals residing in the same address can use the same Discount Card with the card holders' authorization.
2.7 A Discount Card is valid for 12 months from the date of purchase or time of its registration, whichever is sooner. When your Discount Card has or is due to expire, you can renew it in any of our stores, online or via our Customer Services Team.
2.8 To obtain your discount when purchasing online you must enter a valid Discount Card number as shown on the back of your Discount Card (the barcode). To obtain your discount on purchases in store, you should present your Discount Card at the point of purchase. If you do not have your Discount Card, you must provide full details of the card holder. If you do not present the physical Discount Card and/or correct card holder details before you make payment, you will have to either pay the full marked retail price or not proceed with the transaction.
2.9 Once purchased in accordance with clause 2.1 - 2.8, a Discount Card:
2.9.1 cannot be used as a credit card, debit card or a cheque guarantee card;
2.9.2 cannot be resold, transferred, exchanged for cash or traded by you;
2.9.3 cannot be used in conjunction with staff discount, affiliate or organisational discounts.
2.10 If you purchase your Discount Card online or via telephone, you have the right to cancel it without giving any reason within 14 days of the date you received the Discount Card (provided you have not made a purchase using the Discount Card). You will be responsible for the cost of returning the Discount Card to us, if we request it.
2.11 To cancel your Discount Card under paragraph 2.10, please call our Customer Services on 0330 0081555 or contact us at email@example.com with a clear statement of cancellation. Once confirmed, we will refund you within 30 days, using the same payment method you used to pay for the Discount Card.
3.1 You should immediately report any loss, theft, fraudulent or unauthorised use of your Discount Card by emailing firstname.lastname@example.org
3.2 In the event of loss, theft, fraud or other unauthorised use of your Discount Card, or if your Discount Card is damaged or malfunctions, we may, at our sole discretion, replace your Discount Card. We cannot be liable for the misuse, loss or damage of your Discount Card.
3.3 When it is authorised, we will post out a replacement Discount Card directly to your registered address.
3.4 We reserve the right to charge a fee of 5GBP for each replacement Discount Card.
3.5 If you subsequently find or retrieve a Discount Card which you had previously reported lost or stolen, you must notify Customer Services immediately in accordance with clause 1.4 above.
4.1 We aim to deal with all complaints as effectively and fairly as possible. If you wish to make a complaint regarding any element of the Discount Card Scheme please contact us either:
4.1.1 by e-mail at email@example.com
4.1.2 by phone, please call 0330 0081555; or
4.1.3 by post, please write to us with your complaint to:
GO Outdoors Ltd
6.1 If at any time you wish to cancel your Discount Card you may do so by returning your Discount Card to our Customer Card Services Department in accordance with clause 4 above. If you cancel your Discount Card (other than under paragraph 2.10) you will not receive a refund.
6.2 We reserve the right, at any time and without notice, to:
6.2.1 amend or waive any provision of these Terms from time to time; and/or
6.2.2 terminate the Discount Card Scheme; and/or
6.2.3 decline to issue Discount Cards; and/or
6.2.4 on reasonable grounds, withdraw or cancel Discount Cards, where reasonable grounds shall include (but not be limited to):
126.96.36.199 any abuse or attempted abuse of the scheme; and/or
188.8.131.52 any use or attempted use of a Discount Card in a manner which is contrary to these Terms; and/or
184.108.40.206 any reasonable suspicion of dishonesty we may have on your part in connection with the Discount Card Scheme.