Orders that include a Member's Card will be split, and any other items in your order will be delivered separately as shown in the table below. You will receive an email containing your new Member's number within 48 hours, and this can be used to shop online and in store. Your welcome pack and physical Member's Card will take up to 14 days to arrive in the post.
Contactless delivery is now used as standard on all orders. All deliveries are made between 8am and 8pm. Customers who have created an account can view their order progress in the member's area.
Deliveries are not made on Bank Holidays, so orders placed in the days before a Bank Holiday may take slightly longer than advertised. At these times the delivery estimate shown in the checkout will show when to expect your order.
Delivery method | Information | Price |
| Standard Delivery | You will receive a tracking link from the courier once your order is dispatched. Orders for multiple items may arrive in more than one parcel. Current delivery times are 3-5 days. | Standard delivery is £3.95 or FREE for orders over £80 |
| Next Day Delivery | Only available on items under 30kg. You will receive a tracking link from the courier once your order is dispatched. Certain items, such as bikes, cannot be shipped Next Day. In these cases Next Day Delivery will not be available in the checkout. Order before 5pm, to receive your order the following day (excluding Bank Holidays) | £5.95, or £3.95 for orders over £80. |
| Reserve & Collect the same day | Select a store, and reserve your items ready to collect and pay in store. You will receive an order update from store within 1 hour (during opening hours). Please wait for confirmation that your complete order is ready to collect before travelling to store. | FREE |
| Click & Collect in 3-5 Days | Select a store, and if your items are not available in that store you can pay now and have the order delivered to store. Your order may arrive in more than one part. Please wait for confirmation that your entire order has arrived before travelling to store. | FREE |
| Heavy Item Delivery | Due to their weight, items over 30kg will be delivered by a specialist 2-person delivery service. Current delivery times are 3-5 days. You will receive order updates from the courier once your order is dispatched. | £19.95 for any orders containing an item over 30kg. |
| Large Item Delivery | Due to their size and shape, some items cannot be delivered by our usual delivery service and require a specialist courier at extra cost. Current delivery times are 3-5 days. You will receive order updates from the courier once your order is dispatched. | £9.95 for any orders containing a large item. |
| International Deliveries Currently unavailable | We do not currently ship to addresses outside of the United Kingdom. |
Some more remote parts of the UK are more difficult and expensive to reach. We will do all we can to deliver to these areas at our regular prices, but delivery times may be delayed. In rare cases of very large or heavy orders an additional charge for delivery may be required, and if so your order will be delayed while we contact you. If in doubt, please contact us for more information before ordering.
Northern Ireland postcodes BT 1-99. Delays up to 48 hours.
Isle of Man postcodes IM. Delays up to 48 hours.
Isle of Wight postcodes PO 30-31. Delays up to 48 hours.
Aberdeen postcodes AB37-AB56. Delays up to 48 hours.
Inverness postcodes IV1-IV63. Delays up to 48 hours.
Falkirk postcodes FK19-FK21. Delays up to 48 hours.
Kirkwall, Orkney postcodes KW1-KW17. Delays up to 48 hours.
Argyll and Bute postcodes PA21-PA78. Delays up to 48 hours.
Perth postcodes PH14-PH44. Delays up to 48 hours.
Western Isles postcodes HS1-HS9. Delays up to 72 hours.
Kilmarnock postcodes KA27-KA28. Delays up to 48 hours.
Lerwick postcodes ZE1-ZE3. Delays up to 72 hours.
Our Delivery days are Monday to Sunday.
Bank Holidays are not normal working days, therefore deliveries will not be made and and extra time should be allowed for your order to arrive.
All valuable orders are shipped using an insured service. We reserve the right to charge more for delivery if the order is to be delivered to a remote area as signified above, or for very large or valuable items. We will always contact you to discuss the options before making additional delivery charges.
We reserve the right to alter our delivery charges in future without warning. Any changes made will be advertised on this page. We reserve the right to refuse delivery of we deem it necessary, or to charge for delivery where the wrong delivery type is specified. We reserve the right to refuse service in exceptional circumstances. We reserve the right to deviate from our published delivery charges if necessary.
