QUEST Large Gas Cabinet Heater (Fire Red)

This new heater ignited first time worked well on one panel after a couple of hours turned it off as room was to warm went to relight after a hour or so pilot light faulty now returning for refund.

I previously gave a 5star rating for this product and promised to do an update if any problems. I did have problems: after the 1st time I turned it on, when I ignite the heater the flames were no longer contained within the cage. It may be because of my inexperience with gas heaters but it scared me enough not to use it any more. Luckily, this manufacturer is a great one and stands by their product with good refund agreement. It allowed me to return to Go Outdoors and get a full refund within 15 days of in-shop purchase. There is also a smell from using this heater, the instructions say to use in a ventilated place (I'd say out doors really, unless you don't mind the smell. It isn't carbon monoxide as I had a reader just above the unit)

I can't say the same for the gas bottle from Calor but it is not the fault of this product, so my 5 star still stands. Calor, the manufacturer of the bottle, say I have to travel to them, several miles away from me and they will only give a 70% refund on their own new bottle, zero% on the gas that I barely used. Disgraceful after sales service but I can't just dump the bottle anywhere. I have to do the round trip to them for peanuts. Carlor is keen on selling their gas & collecting your money but make it difficult for you to return it if things don't go right. Worrying for a gas company.

I reluctantly bought this item following one odd review, which claimed it did not come with regulator as written on the description. Not sure by it is in the description but mine and the demo in the shop had fitted hose and regulators. they were both pretty with a lifestyle logo. It is as warm as toast but I will update review if it misbehaves.

Very nice looking fire, lovely colour red. However we bought this in store and didn't realise there wasn't a regulator with it, as this is not mentioned anywhere on the packaging. We do not live locally to the store, so are having to make another journey out to buy a regulator - had we have been advised at the time of purchase, we would have got one there and then !