The following section, in conjunction with our Privacy Page
, Returns Page
and Delivery Page
forms our company policy.
Before submitting an order we recommend that you read and understand these policies. When you submit an order you are entering into a contract with GOoutdoors.co.uk and you may be bound by the terms described herein.
Our customer service phonelines are open from 9am to 6pm Monday-Saturday on 0844 387 6800
or you can contact us alternatively by email
Web customers are offered a 10% discounted price on all items and access to exclusive deals (like Special offers) automatically by purchasing through our website.
To take advantage of these prices in our stores, a GO Outdoors Discount Card costing just £5 per year is needed.
All prices quoted instore and online are in pounds sterling and include VAT at the current rate charged in the UK, where appropriate. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice.
It may be that prices and promotions are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.
These are any items with a discount greater than 10% off the RRP. These products will be available in limited quantities, sizes and colours. When stock of a special offer runs out we will no longer be able to supply that item at the special offer price. Nor will we be able to offer exchanges for special offers returned after stock has run out.
Prices found through search engines may not be accurate as they may include prices from older seasons, product lines and promotions. Prices found on our products using our own search facility will be correct and accurate.
Promotions exclude Discount Cards, Gift Vouchers and Gas bottles unless otherwise stated.
Voucher Code reductions (£ / %) are taken from the 'Sub Total' amount in the Shopping Basket. Valid dates will be included where the voucher code is displayed, and the voucher codes only apply to purchases from GOoutdoors.co.uk .
If the folowing message: "Invalid voucher code Sorry, the voucher you have requested is not currently availiable
." appears then your voucher code has either expired or is not valid at the current time.
If this is a timed voucher promotion, please try to add the voucher at a later time and if you are withing the first number of valid orders, it will be accepted.
If this is a product or department specific offer, then the items in your basket are not applicable for the offer.
Free Delivery Voucher Codes only apply to Standard Delivery Charges unless otherwise stated. If you wish to receive the items quicker, you will have to pay extra for this service. At the current time, 4 delivery types are available: Standard, Express, Next Day and BFPO.
Any promotion stating 'Use Voucher Code' is ONLY available online and cannot be used in our stores or in conjunction with any other offer.
When using the GO Outdoors Reserve and Collect option please note the following terms:
- A valid GO Outdoors Discount Card must be used.
- Items will be reserved for a maximum of 24 hours.
- Certain promotional products may not be available for Reserve and Collect. (e.g. In Store Only deals, Web Only deals)
Ring 0844 387 6800 NOW with the URL (Web Address) where you found the item cheaper than on the GOoutdoors.co.uk website.
Our friendly customer service team will then search and qualify the website pricing - if it's genuine and conforms to the points below, then we'll give you an extra 10% OFF!
- Price Guarantee is available to all GO Outdoors Discount Card holders
- Includes every product apart from gift vouchers and gas bottles
- Product being price matched must be NEW and have an identical specification
- Price Guarantee is applicable against any competitor to GO Outdoors in the mainland UK, including any UK websites but excluding auction sites, market stalls, private sales, liquidation sales, our own stores or any typographical errors.
- Product must be in stock at competitor and available for immediate purchase or delivery
- GO Outdoors must be able to verify the offer with the competitor
- Prices must be inclusive of VAT and delivery charges where applicable
- All Price Guarantee transactions are at the discretion of GO Outdoors
- GO Outdoors reserves the right to withdraw the Price Guarantee at any time, Price Guarantee includes every product apart from gift vouchers and gas bottles
We endeavour to ensure that the website reflects the stock levels of the company but some products can sell out very quickly, therefore, placing an order with us does not guarantee availability. We will, of course, make every effort to fulfill your order and if this is not possible we will let you know as soon as possible. Alternatively, to avoid disappointment you can contact us on 08450 020 888 to check availability.
Please note: When you click the order button, your card is checked by a secure banking system but no money is debited from your account straight away.
By placing an order you are making an offer and a contract will be formed only when your
order is accepted by the GO Outdoors.
Your order will be accepted at the point that payment is taken from your card, when your items have been picked and your order is ready for dispatch.
Orders are always shipped at the first opportunity.
3-5 working days - Orders placed before midnight are dispatched the next working day for attempted delivery within 5 days to UK mainland.
1-2 working days - Orders placed before midnight are dispatched the next working day for attempted delivery within 48 hours to UK mainland.
Next working day - Orders placed before 4pm are dispatched the same working day for attempted delivery on the next working day to UK mainland.
Saturday - Orders placed before 4pm on Friday are dispatched for the following Saturday (Monday to Friday) to the UK mainland.
"Free Delivery to Store" Orders placed before 4pm are dispatched for the next working day (Monday to Saturday) to the UK mainland. Orders placed after 4pm will arrive the subsequent day
BFPO - This type of delivery is for Armed Forces onlyand cannot be used for civilian or business deliveries.
When you place an order, you will be notified of estimated dispatch and delivery dates for your order, based on the availability of your items and the delivery options you choose.
In busy periods orders may take longer to dispatch however we endeavour to process your order as quickly as possible. Once your order has been made online, it goes through our picking, packing, labelling and dispatching processes. After these processes have been completed, most goods (excluding small or very large items) will be shipped by courier on a next day service.
The order will be delivered during office hours and will require a signature. Orders to more remote areas are dealt with on an individual basis but all valuable orders are shipped using an insured service. Smaller or less valuable orders will be shipped by Royal Mail.
We reserve the right to charge more for delivery as appropriate in exceptional circumstances, if the order is to be delivered to a remote area as signified above, or for very large or valuable items. We will always contact you to discuss the options before making additional delivery charges.
If the item is returned to us due to a missed delivery/collection then we will refund the cost of the items not including the delivery cost.
Specially selected items are dispatched at a cost of £1.00GBP. If non-discounted delivery products are ordered at the same time, standard delivery rates apply. This does not include BFPO delivery addresses, standard rates apply.
The Prices shown for all of our products are in pounds sterling (GBP), as is the delivery charge and include VAT at the current rate charged in the UK, where appropriate.
We accept payment by all major credit and debit cards. GO Outdoors Ltd will not add any additional fees to your purchase if you pay via any of the card type supported by the site.
The website itself does not take payment at the time of ordering. It is our policy not to charge for goods until the entire order is packed and ready for dispatch. All recepits will be provided with the order as it is shipped. If incorrect payment details are supplied we may contact you to ascertain the proper details.
We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently.All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted via Protx which is a UK payment gateway that specialises in processing secure online credit card transactions using 128 bit SSL encryption.
The payment will appear on your card statement as WWW.GOOUTDOORS.CO.UK. Should you need to contact us about your order GO Outdoors Ltd will respond to any enquiries within 2 business days.
We keep all personal and confidential information secure, it is not shared with or sold to any third parties.
We ask for your card verification code, which are the stand alone 3 digits represented on the signature strip on the reverse of your card, to verify credit card status. We request this to prevent fraudulent use of your card details.
We also use your information for the processing and dispatch of your order, and may use it for our own marketing purposes to inform you of any relevant information or promotions by mail. You can opt-out of marketing communications from us by submitting a request on our Customer Services page or by calling 08450 020 888.
You are free to return goods unused for a period of 28 days after delivery. Please note that this does not apply to safety items including climbing harnesses, helmets and equipment. Circumstances will dictate whether a full refund or an exchange is appropriate. Goods that have been used cannot be returned unless a warranty claim will be entered into.
Details of how to return items, and information about your statutory right to cancel can be found here.
All goods have a minimum 1 year manufacturer's warranty. Warranty claims for faulty goods will be dealt with through us but the manufacturer will make an assessment and decide on the proper course of action.
We make every effort to ensure that the product images we use are accurate and up to date.
Occasionally it is not possible to show an image with the proper colour, but we make every effort to minimise this. All product images are used with the permission of the originator and remain the copyright of the originator.
We make every effort to ensure that the product information we use is accurate and up to date.
For your own safety, we advise that you read all product information and instructions that come with the product before use. All product descriptions are used with the permission of the originator and remain the copyright of the originator.
Reviews of products in no way represent the views of GO Outdoors LTD. Any suggested uses outside of the manufacturer's recommendations are used at your own risk.
- Be written in English.
- Convey sufficient detail about your experience with the product.
- Be assigned a 'star rating' from 1 to 5 based on your experiences.
- Must not refer to a specific price paid for an item, although we will accept reviews that state in general terms if you thought the price was reasonable. We reserve the right to edit reviews to remove references to prices.
We cannot post:
- Reviews submitted without a GO Outdoors account
- Those which are deemed insufficient reviews, or reviews longer than 5000 words
- GO Outdoors reserve the right to remove any reference to price within your review before publishing.
- Reviews that reference other companies in direct comparison to GO Outdoors
- Negative, spiteful or profane remarks directed at other reviewers, companies or GO Outdoors
- Content not specific to the item being reviewed, questions or vague comments
- Duplicate content
- Remarks that repeat criminal accusations
- Reviews that are not your own original work or have been previously published elsewhere
- Bad language such as swear words or content that could be considered defamatory, blasphemous, racist or incendiary
- Sexually explicit or sexually gratuitous comments
- Reviews submitted by, or on behalf of, companies or websites
- Advertisements or promotional material for films, artists or web sites
- Time-sensitive material
- Phone numbers, postal addresses or URLs
- Reviews on availability, price, customer service, or delivery
GO Outdoors reserves the right to remove or refuse to post any customer review it considers inappropriate to our website.
GO Outdoors retain the right to delete reviews at any time, without prior notice.
GO Outdoors endeavour to publish reviews within a 72 hour time period, however during busy periods, moderation may happen out of this time frame.
GO Outdoors may publish any comments at their sole discretion, and shall be entitled to change, delete or use this content in other areas of the business.
GO Outdoors reserves the right to remove or to refuse to post any submission for any reason.
By submitting your email address in connection with your rating and review, you allow GO Outdoors to use your email address to contact you about the status of your review and to receive our email newsletter. You can opt out of the email newsletter at any time using the ‘My account’ link on the home page.
You are welcome to write multiple reviews but submission guidelines must be followed for each review.
has registered as part of the take back scheme for electronic waste. This means that the company assists the government in maintaining and improving electronic waste recycling services throughout the UK, as is required by The Waste Electrical and Electronic Equipment (WEEE) Regulations
For our customers, this means better facilities for recycling their unwanted and broken electronic goods.
Electronic goods sold by GO Outdoors
include fridges, lighting equipment (including bulbs), stoves, GPS and mini computers, pedometers, kettles, televisions and aerials to mention a few.
When you wish to dispose of these electronic items, our customers can take these items to recycling banks (please visit www.recycle-more.co.uk
for locations of these facilities in your area.) Your local GO Outdoors
store will be able to provide you with a list of nearby recycling points for these items.
All electric goods manufacturers are now required to display the following labels on the packaging:
The Crossed out Wheelie Bin symbol
Electrical and Electronic Equipment that was made after 13th August 2005 should display this symbol on the packaging or product. This means that the product should not be placed with normal refuse.
Either send the product to be repaired and reused or use the bank locator to find where it can be recycled. (visit: www.recycle-more.co.uk
for more information)
This recycling symbol is very similar to the one above, but does not have a bar at the bottom of crossed out wheelie bin.
This symbol will be used to support the Battery Directive which is due to become part of UK law in 2009. This means that these products should not be disposed of with normal refuse.
Your local city/district council provides facilities for recycling of most goods including glass, plastic, cardboard, steel and aluminum. These are all found in the packaging sold by most retailers, including GO Outdoors.
For information on where you can find recycling depots please visit www.recycle-more.co.uk
Electronic and electrical equipment number
Go Outdoors are registered as a producer of Electric and Electronic Equipment (EEE).
Producer Number: WEE/KF2875RS.
We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible.
Complaints can be made either over the phone on 08450 020 888 or by email.
Our head offices are based in Sheffield close to our Sheffield store:
GO Outdoors Head Office
Our registered VAT number is 108 2246 41.
We meet our obligations under the consumer protection laws currently in force including:
- the Sale of Goods Act 1979 as amended
- the Supply of Goods and Services Act 1982; The Sale and Supply of Goods to Consumers Regulations 2002
- the Consumer Credit Act 1974
- the Trade Descriptions Act 1968; The Consumer Protection from Unfair Trading Regulations 2008
- the Unfair Contract Terms Act 1977 and the 1994 Regulations Unfair Terms in Consumer Contracts Regulations 1999
- the Consumer Protection Act 1987
- the Consumer Protection (Distance Selling) Regulations 2000
Your statutory rights are not affected by any of the above.
Security - All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted to our secure server using 128 bit SSL encryption.
GO Outdoors reserve the right to make changes to our website, policies, and these Terms and Conditions at any time, without notice.