The following section, in conjunction with our
Privacy Page,
Returns Page and
Delivery Page forms our company policy.
Before submitting an order we recommend that you read and understand these policies. When you submit an order you are entering into a contract with GOoutdoors.co.uk and you may be bound by the terms described herein.
Our customer service phonelines are open from 9am to 6pm Monday-Saturday on
08450 020 888 or you can contact us alternatively by
email.
No VAT Increase at GO Outdoors!
The standard rate of VAT was temporarily reduced to 15% on 1st December 2008 and it will return to 17.5% on 1st January 2010.
We're working hard to make sure that our prices are as low possible. As a result, we will not increase any of our prices.
Web customers are offered a 10% discounted price on all items and access to exclusive deals (like Special offers) automatically by purchasing through our website.
To take advantage of these prices in our stores, a GO Outdoors Discount Card costing just £4 per year is needed.
All prices quoted instore and online are in pounds sterling and include VAT at the current rate charged in the UK, where appropriate. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice.
It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.
Special Offers/Promotions:
These are any items with a discount greater than 10% off the RRP. These products will be available in limited quantities, sizes and colours. When stock of a special offer runs out we will no longer be able to supply that item at the special offer price. Nor will we be able to offer exchanges for special offers returned after stock has run out.
Prices found through search engines may not be accurate as they may include prices from older seasons, product lines and promotions. Prices found on our products using our own search facility will be correct and accurate.
Voucher Codes:
Voucher Code reductions (£ / %) are taken from the 'Sub Total' amount in the Shopping Basket. Valid dates will be included where the voucher code is displayed, and the voucher codes only apply to purchases from GOoutdoors.co.uk .
GO Outdoors will beat any UK price on our entire tent range! Tent must be like for like (make, model and year).
Proof of the selling price at the other store will be required. Delivery charges are considered part of the price for comparison purposes.
This means the other stores tent price plus it's delivery charge to post that tent is the final price we will match (our matched price will be inclusive of delivery charge too!). Tents must be available and ready to dispatch with other companies.
Ring 08450 020 888 NOW with the URL (Web Address) where you found the item cheaper than on the GOoutdoors.co.uk website.
Our friendly customer service team will then search and qualify the website pricing - if it's genuine and conforms to the points below, then we'll give you an extra 10% OFF!
- Price Guarantee is available to all GO Outdoors Discount Card holders
- Includes every product apart from gift vouchers and gas bottles
- Product being price matched must be NEW and have an identical specification
- Price Guarantee is applicable against any competitor to GO Outdoors in the mainland UK, including any UK websites but excluding auction sites, market stalls, private sales, liquidation sales, our own stores or any typographical errors.
- Product must be in stock at competitor and available for immediate purchase or delivery
- GO Outdoors must be able to verify the offer with the competitor
- Prices must be inclusive of VAT and delivery charges where applicable
- All Price Guarantee transactions are at the discretion of GO Outdoors
- GO Outdoors reserves the right to withdraw the Price Guarantee at any timerice Guarantee includes every product apart from gift vouchers and gas bottles
We endeavour to ensure that the website reflects the stock levels of the company but some products can sell out very quickly, therefore, placing an order with us does not guarantee availability. We will, of course, make every effort to fulfill your order and if this is not possible we will let you know as soon as possible. Alternatively, to avoid disappointment you can contact us on 08450 020 888 to check availability.
Please note: When you click the order button, your card is checked by a secure banking system but no money is debited from your account straight away.
Payment is only taken from your card when your items have been picked and your order is ready for dispatch.
Please allow 7 working days from placing your order until expecting it at your door. If we are unable to supply items you have ordered due to them being out of stock we will contact you. We will do this to inform you the items are out of stock and reassure payment has not been taken. (It is our policy not to charge for goods until the entire order is packed and ready for dispatch).
When orders leave the warehouse, unless an item is particularly small or large, orders are shipped by courier on a next day basis. Smaller items may be sent via royal mail, special or recorded delivery and may take longer to arrive. It is incumbent on the customer to be ready to receive their order when the courier arrives.
If the item is returned to us due to a missed delivery/collection then we will refund the cost of the items not including the delivery cost.
Specially selected items are dispatched at a cost of £1.00GBP. If non-discounted delivery products are ordered at the same time, standard delivery rates apply. This does not include BFPO delivery addresses, standard rates apply.
In-Store Pickups:
Unfortunately, after the 7th June 2008 this option will no longer be available.
The Prices shown for all of our products are in pounds sterling (GBP), as is the delivery charge and include VAT at the current rate charged in the UK, where appropriate.
We accept payment by all major credit and debit cards, excluding American Express. GO Outdoors Ltd will not add any additional fees to your purchase if you pay via any of the card type supported by the site.
The website itself does not take payment at the time of ordering. It is our policy not to charge for goods until the entire order is packed and ready for dispatch. All recepits will be provided with the order as it is shipped. If incorrect payment details are supplied we may contact you to ascertain the proper details.
We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently.All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted via Protx which is a UK payment gateway that specialises in processing secure online credit card transactions using 128 bit SSL encryption.
The payment will appear on your card statement as WWW.GOOUTDOORS.CO.UK. Should you need to contact us about your order GO Outdoors Ltd will respond to any enquiries within 2 business days.
We keep all personal and confidential information secure, it is not shared with or sold to any third parties. The information we ask for is only to verify credit card status and for the processing and dispatch of your order.
We will ask you for the card verification value which is the stand alone 3 digits represented on the reverse of your card. You will find this on the signature strip. We request this to prevent fraudulant use of your card details.
You are free to return goods unused for a period of 30 days after delivery. Circumstances will dictate whether a full refund or an exchange is appropriate. Goods that have been used cannot be returned unless a warranty claim will be entered into.
All goods have a minimum 1 year manufacturer's warranty. Warranty claims for faulty goods will be dealt with through us but the manufacturer will make an assessment and decide on the proper course of action.
More details on our returns policy can be found by clicking here.
Please read more information on returns here.
We make every effort to ensure that the product images we use are accurate and up to date.
Occasionally it is not possible to show an image with the proper colour, but we make every effort to minimise this. All product images are used with the permission of the originator and remain the copyright of the originator.
We make every effort to ensure that the product information we use is accurate and up to date.
For your own safety, we advise that you read all product information and instructions that come with the product before use. All product descriptions are used with the permission of the originator and remain the copyright of the originator.
Disposal and Recycling of Electrical Waste
GO Outdoors has registered as part of the take back scheme for electronic waste. This means that the company assists the government in maintaining and improving electronic waste recycling services throughout the UK, as is required by The Waste Electrical and Electronic Equipment (WEEE) Regulations.
For our customers, this means better facilities for recycling their unwanted and broken electronic goods.
Electronic goods sold by GO Outdoors include fridges, lighting equipment (including bulbs), stoves, GPS and mini computers, pedometers, kettles, televisions and aerials to mention a few.
When you wish to dispose of these electronic items, our customers can take these items to recycling banks (please visit www.recycle-more.co.uk for locations of these facilities in your area.) Your local GO Outdoors store will be able to provide you with a list of nearby recycling points for these items.
All electric goods manufacturers are now required to display the following labels on the packaging:
The Crossed out Wheelie Bin symbol
Electrical and Electronic Equipment that was made after 13th August 2005 should display this symbol on the packaging or product. This means that the product should not be placed with normal refuse.
Either send the product to be repaired and reused or use the bank locator to find where it can be recycled. (visit: www.recycle-more.co.uk for more information)
Battery recycling
This recycling symbol is very similar to the one above, but does not have a bar at the bottom of crossed out wheelie bin.
This symbol will be used to support the Battery Directive which is due to become part of UK law in 2009. This means that these products should not be disposed of with normal refuse.
General Recycling
Your local city/district council provides facilities for recycling of most goods including glass, plastic, cardboard, steel and aluminum. These are all found in the packaging sold by most retailers, including GO Outdoors.
For information on where you can find recycling depots please visit www.recycle-more.co.uk.
We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible.
Complaints can be made either over the phone on 08450 020 888 or by email.
Our head offices are based in Sheffield close to our Sheffield store:
GO Outdoors Head Office
Hill Street
Bramall Lane
Sheffield
S2 4SZ
Our registered VAT number is 706499803.
We meet our obligations under the consumer protection laws currently in force including:
- the Sale of Goods Act 1979 as amended
- the Supply of Goods and Services Act 1982; The Sale and Supply of Goods to Consumers Regulations 2002
- the Consumer Credit Act 1974
- the Trade Descriptions Act 1968; The Consumer Protection from Unfair Trading Regulations 2008
- the Unfair Contract Terms Act 1977 and the 1994 Regulations Unfair Terms in Consumer Contracts Regulations 1999
- the Consumer Protection Act 1987
Your statutory rights are not affected by any of the above.
Security - All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted to our secure server using 128 bit SSL encryption.
GO Outdoors reserve the right to make changes to our website, policies, and these Terms and Conditions at any time, without notice.