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We hope you are happy with your new purchase and that it will help you enjoy the great outdoors. If for any reason your purchase isn't what you're after, then don't hesitate to return it to us.

Unfortunately, we can't accept any returns of products you have bought from our website at our Hathersage store.

Please take a moment to read through our Returns Policy.

Store Returns

How to return unwanted items

Sometimes you just buy the wrong product and this isn't a problem at all. You can return unwanted items purchased from any GO Outdoors store to any GO Outdoors store. We will happily issue a full refund or an exchange within 30 days of purchase, providing you have proof of purchase, so please remember to hang on to your receipt!

It's really important that the item is in a perfect resalable condition (including all the packaging and tags).

However, there are a few items that sadly cannot be returned, and this is either due to health & safety or hygiene reasons - please see 'Items that Can Only be Returned if They are Faulty' section below.

This includes items that have been used, soiled, or damaged through misuse, including external factors, such as weather, chemical components, general wear and tear and accidents.

Misused products include items used for a purpose different to that intended, as well as items not looked after.

A really important thing to note is that a tent, once it's been pitched outside, is no longer in perfect resalable condition.

How to return faulty items

We are sorry to hear that you have a problem with your purchase. If the product you bought from us has a fault, please bring it back for our staff to have a look at. We will require a proof of purchase.

For items that are faulty within 30 days of purchase we will offer a full refund, repair or exchange.

Within 12 months of purchase, we will either seek to replace the product or repair it free of charge. Please speak to a member of our team and we will come up with a solution that is right for you.

At GO Outdoors we provide our customers with a range of technical products. This is why, in certain circumstances, we may need to send your faulty product for a more detailed inspection. To make it simple, please ensure that the product is dry and free of dirt.

Items that can only be returned if they are faulty

Please bear in mind when making a purchase that we are unable to accept any returns of the items listed below unless they are faulty. Our friendly product specialists will be happy to give any advice you need. This won't affect your statutory rights.

  • Safety equipment
  • Headwear, including climbing, riding and cycling helmets
  • Swimwear and underwear, where hygiene protection has been removed
  • Trailers
  • All gas cylinders, including Campingaz, Calor gas and gas cartridges
  • Consumables, such as food, bait and batteries

Additional information about tent returns

At GO Outdoors we pride ourselves on selling high quality tents, allowing you to enjoy camping for years. However, if you believe that your tent has a manufacturing defect, please get in touch with your local store. Alternatively, you can phone Customer Services for advice on 0330 0081 555 and our staff will help to resolve your query.

Please ensure that when you purchase a tent from us it is suitable for the conditions in which you intend to use it. For example don't take a festival tent to the Alps!

If you experience any problems with your tent poles, please get in touch with a member of our team, who will help you with a repair or replacement.

Condensation can be mistaken for leaking in tents, but if you think the tent is leaking, we may have to send it away to a third party for an assessment or repair. It could take several weeks, although our staff are mindful of the fact that this might cause inconvenience and will do everything to process your return as efficiently as we can.