We hope you are happy with your new purchase and that it will help you enjoy the great outdoors. If for any reason your purchase isn't what you're after, then don't hesitate to return it to us.
You can start your return here.
If you need to return an item delivered by one of our Brand Partners please refer to the instructions that came with you parcel, or click here for more info.
Items ordered from eBay, Amazon or B&Q must be returned by post following the instructions provided with your order.
Sometimes you just buy the wrong product and this isn't a problem at all. You can return unwanted items (including those purchased online) to any GO Outdoors store. We will happily issue a full refund or an exchange within 28 days of purchase, providing you have proof of purchase, so please remember to hang on to your receipt!
It's really important that the item is in a perfect resalable condition (including all the packaging and tags).
However, there are a few items that sadly cannot be returned, and this is either due to health & safety or hygiene reasons - please see 'Items that Can Only be Returned if They are Faulty' section below.
This includes items that have been used, soiled, or damaged through misuse, including external factors, such as weather, chemical components, general wear and tear and accidents.
Misused products include items used for a purpose different to that intended, as well as items not looked after.
Items ordered from eBay, Amazon or B&Q, or delivered by one of our Brand Partners, must be returned by post following the instructions provided with your order.
We are sorry to hear that you have a problem with your purchase. If the product you bought from us has a fault, please bring it back for our staff to have a look at. We will require a proof of purchase.
For items that are faulty within 30 days of purchase we will offer a full refund, repair or exchange. Please note that exchanges are only possible in store, not by post.
Within 12 months of purchase, we will either seek to replace the product or repair it free of charge. Please speak to a member of our team and we will come up with a solution that is right for you.
At GO Outdoors we provide our customers with a range of technical products. This is why, in certain circumstances, we may need to send your faulty product for a more detailed inspection. To make it simple, please ensure that the product is dry and free of dirt.
Items ordered from eBay, Amazon or B&Q, or delivered by one of our Brand Partners, must be returned by post following the instructions provided with your order.
Please bear in mind when making a purchase that we are unable to accept any returns of the items listed below unless they are faulty. Our friendly product specialists will be happy to give any advice you need. This won't affect your statutory rights.
• Safety equipment
• Headwear, including climbing, riding and cycling helmets
• Swimwear and underwear, where hygiene protection has been removed
• Trailers
• All gas cylinders, including Campingaz, Calor gas and gas cartridges
• Consumables, such as food, bait and batteries
At GO Outdoors we pride ourselves on selling high quality tents, allowing you to enjoy camping for years. However, if you believe that your tent has a manufacturing defect, please get in touch with your local store. Alternatively you can contact our Customer Care teamhere and our staff will help to resolve your query.
Please ensure that when you purchase a tent from us it is suitable for the conditions in which you intend to use it.
If you experience any problems with your tent poles, please get in touch with a member of our team, who will help you with a repair or replacement.
Condensation can be mistaken for leaking in tents, but if you think the tent is leaking, we may have to send it away to a third party for an assessment or repair. It could take several weeks, although our staff are mindful of the fact that this might cause inconvenience and will do everything to process your return as efficiently as we can.
Sometimes you just buy the wrong product and this isn't a problem at all. You can return unwanted items purchased from us to one of our stores or via our Returns Portal. Please see 'How to return items to us' below to find out more about how to return the items back to us.
Unfortunately, we can't accept any returns at our Hathersage store.
We will happily issue a full refund or an exchange within 28 days of delivery, providing you have proof of purchase, so please remember to hang on to your delivery note!
It is important that any unwanted product, unless faulty, is returned in a resalable condition.
Please bear in mind that we can't offer a refund or an exchange on certain products, unless faulty or not as described. For a full list of items, please see 'Items that can only be returned if they are faulty' below.
We will reimburse you (by the method used to pay for the original transaction) the amount in relation to the product you don't want. This includes the cost of delivery to you but not the cost of returning the product to us.
If you wish to exercise your legal rights to reject products because they are faulty or misdescribed, we will pay the costs of postage or collection. Please contact our Customer Care team here and we will come up with a solution that is right for you.
Items ordered from eBay, Amazon or B&Q, or delivered by one of our Brand Partners, must be returned by post following the instructions provided with your order.
We are sorry to hear that you have a problem with your purchase.
For items that are faulty, we will offer you a full refund, repair or exchange within 30 days of purchase.
Within 12 months of purchase, we will either seek to replace the product or repair it free of charge.
At GO Outdoors we provide our customers with a range of technical products. This is why in certain circumstances we may need to send your faulty product for a more detailed inspection. Please ensure the product being returned is dry and free of excess dirt. We reserve the right to refuse to accept heavily soiled, contaminated or wet items.
Items ordered from eBay, Amazon or B&Q, or delivered by one of our Brand Partners, must be returned by post following the instructions provided with your order.
Products delivered direct from a Brand Partner must be returned to their warehouse. The returns details will be on the despatch note that came with your order. Please ensure that you include details of your order number if you are returning your order.
Brand partner returns details can be found inside the parcel. If you can’t locate this please contact Customer Care. Details of all of our Marketplace Brand Partners can be found here
Unfortunately, we are not able to process faulty or warranty bike returns through our warehouse. If your bike develops a fault please take it to a suitable (see below) GO Outdoors store* where we have a full workshop and trained mechanics who will be able to assist you.
*Please note that due to space restrictions we cannot accept bike returns to our GO Outdoors Express stores, or to our Southport, Hathersage, Colchester, Oxford, Launceston or Fox Valley GO Outdoors stores
We can't offer refunds or exchanges, unless faulty or not as described, on the following products:
• perishable goods such as food; and
• products, such as gas cylinders and cartridges, safety headwear, safety climbing equipment, swimwear and underwear, sealed for health or hygiene purposes, once these have been unsealed after you receive them.
This does not affect your statutory rights.
Items can be returned to any GO Outdoors store and refunded for FREE - see above for restrictions on large items such as bikes.
Take the goods you want to return accompanied with the dispatch note or receipt and the store team will be happy to assist you. If you paid using a credit or debit card please make sure you have this with you so we can process a refund. The time banks take to process payments can vary. Please allow 5 working days for a refund to appear in your account.
Items ordered from eBay, Amazon or B&Q, or delivered by one of our Brand Partners, must be returned by post following the instructions provided with your order.
Visit our Returns Portal to choose your preferred method of return from the following options:
Items ordered from eBay, Amazon or B&Q, or delivered by one of our Brand Partners, must be returned by post following the instructions provided with your order.
Return your parcel with ease using Evri return system, available on both small and large parcels. Choose from home collection or drop off at a parcel shop or locker.
Please note: Parcel shop and locker drop off only available on parcels up to 30cm long with a maximum weight of 15kg.
Visit our Returns Portal
Royal Mail offer multiple ways of returning your parcel, simply choose the one that suits you best. Choose from home collection (printer required) or drop off (printer and printerless options available).
Please note: Returns via Royal Mail are only available for items up to 20kg.
Visit our Returns Portal
You can make your own arrangements through any postal carrier. We recommend you use a service that can provide proof of postage as the items remain your responsibility until we receive your parcel. Some services offer levels of compensation in case your parcel becomes lost or damaged.We suggest this is considered especially when returning high value items.
Please address returns parcels to:
GO Outdoors Returns
Grand Central Hub
22 Central Park Estate, Mosley Road
Trafford Park
Manchester
M17 1PG
United Kingdom
We hope you are happy with your new purchase and that it will help you enjoy the great outdoors. If for any reason your purchase isn't what you're after, then don't hesitate to return the product to one of our stores or return the product to us following the Returns Procedure. Please take a moment to read through our Returns Policy above.
You can exchange items bought in store or online in any of our UK stores, except Hathersage.
It is not possible to request an exchange by post.
You have 28 days to return an unwanted item, providing that you have a proof of purchase.
It usually takes between 3-5 working days for any refund to clear into your bank account.
If you bought your item with a gift card, you will be issued with another gift card credited with the amount of the item purchased.
The latest information about your order, including a tracking link, can be found by logging into your account here. If you have any further questions please contact our Customer Care team here.
If you have a store enquiry about opening times or how to find us, you can use our Store Finder to look up details for any of our stores.
