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Visitors 'get best treatment in the Yorkshire Dales'

Posted 14 November 2012
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Visitors 'get best treatment in the Yorkshire Dales'
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People who love to go walking in the Yorkshire Dales will get a better welcome there if they are dealing with national park authority staff than anywhere else - and that's official.

The authority's staff have won the government's Customer Service Excellence Award for the third year running, following an external assessment of how they interacted with visitors to its offices and national park centres.

Discussing this success, national park authority chairman Carl Lis explained: "In order to maintain the Customer Service Excellence Standard, the Authority can partially rather than wholly meet the standards in a maximum of 11 out of 57 elements of the award."

However, he added, the staff have not only done that, but have improved year-on-year, with eight elements partially met in 2010, falling to six in 2011 and just two this year.

The chance to enjoy such good customer service may be extended to new areas of countryside, if Natural England's plans to widen the national park boundaries go ahead.

Under the plans, the Dales would expand to include the Leck Fell and upper Lunesdale area of Lancashire, the northern Howgills, Wild Boar Fell and the Orton Fells.ADNFCR-2803-ID-801488288-ADNFCR