Basket Close Menu Search Store Finder Twitter Facebook Instagram Blog Engage voice search


These Terms and Conditions (the "Terms") set out the basis on which you can use your GO Outdoors Member's Card (the "Member's Card"). Please read them carefully as they contain important information. By signing up to a Member's Card you are confirming that you have read, understood and agreed to these Terms. These Terms will always be readily available on the GO Outdoors website but Member's Card holders are also welcome to keep a print out of the below terms for their own reference.

These Terms are in respect of your use of the Member's Card only. The terms and conditions in respect of our supply of products to you are contained here.

1.1 These Terms apply to the Member's Card provided to you by Go Outdoors Retail Limited and govern the relationship between Go Outdoors Retail Limited ("we" or "us") and members of the Member's Card scheme ("you" or "your") run by Go Outdoors Retail Limited in respect of the Member's Card.

1.2 The promoter of the Member's Card is Go Outdoors Retail Limited, Edinburgh House, Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR company number 12659342, VAT registration number GB787440102 and, for the purposes of these Terms, Go Outdoors Retail Limited and all corporate members associated with it (JD Sports Fashion Plc) will be referred to together as "GO Outdoors".

1.3 It is within the discretion of GO Outdoors that certain products may be excluded from the Member's Card scheme. In such circumstance, details of such excluded products will be available on our website ("the Website").

1.4 By using the Member's Card you indicate that you accept these Terms and that you agree to be bound by them. If you do not agree to be bound by these Terms, you may not use your Member's Card. If there is anything you do not understand, please contact our Customer Services department either by email at or by phone on 0330 008 1555.

1.5 GO Outdoors reserve the right to change these Terms from time to time. Any such changes will take effect when posted on and your continued use of the Member's Card shall constitute your acceptance to be bound by the latest Terms.

1.6 The construction, validity and performance of these Terms are governed by English law and you can bring legal proceedings in connection with these Terms exclusively in the English courts.

2.1 Member's Cards can be purchased at any of the GO Outdoors stores.

2.2 When you purchase your Member's Card, you will get access to the Member's Card price as well as exclusive offers and special promotions. Some offers will only be promoted to customers who have opted in for email and / or postal marketing communications from GO Outdoors. Some Member's Card offers cannot to be used in conjunction with certain Price Match Plus, Sale, clearance, Wow Deals, multibuys or other offers and cannot be redeemed against purchasing gift cards or gas hire charges ("Excluded Purchases"). Where the Member's Card cannot be used in conjunction with Excluded Purchases this will be stated on our website or in store, as applicable.

2.3. In order to purchase a Member's Card, you must provide your name and contact details. See clause 5 for details of how this information will be used.

2.4 If you need to change any of the details you have registered with your Member's Card, please notify us of the changes you require at> Please note that it is your responsibility to notify us of any changes to your details.

2.5 A Member's Card can only be registered in the name of an individual who is over the age of 18 at the time of registration. If the individual is not a UK resident, then a valid email address must be provided.

2.6 Only one Member's Card can be registered per individual. Individuals residing in the same address can use the same Member's Card with the card holders' authorization.

2.7 A Member's Card is valid for 12 months from the date of purchase or time of its registration, whichever is sooner. When your Member's Card has or is due to expire, you can renew it in any of our stores, online or via our Customer Services Team.

2.8 To obtain your discount when purchasing online you must enter a valid Member's Card number as shown on the back of your Member's Card (the barcode). To obtain your discount on purchases in store, you should present your Member's Card at the point of purchase. If you do not have your Member's Card, you must provide full details of the card holder. If you do not present the physical Member's Card and/or correct card holder details before you make payment, you will have to either pay the full marked retail price or not proceed with the transaction.

2.9 Once purchased in accordance with clause 2.1 - 2.8, a Member's Card:

2.9.1 cannot be used as a credit card, debit card or a cheque guarantee card;

2.9.2 cannot be resold, transferred, exchanged for cash or traded by you;

2.9.3 cannot be used in conjunction with staff discount, affiliate or organisational discounts.

2.10 If you purchase your Member's Card online or via telephone, you have the right to cancel it without giving any reason within 14 days of the date you received the Member's Card (provided you have not made a purchase using the Member's Card). You will be responsible for the cost of returning the Member's Card to us, if we request it.

2.11 To cancel your Member's Card under paragraph 2.10, please call our Customer Services on 0330 0081555 or contact us at with a clear statement of cancellation. Once confirmed, we will refund you within 30 days, using the same payment method you used to pay for the Member's Card.

3.1 You should immediately report any loss, theft, fraudulent or unauthorised use of your Member's Card by emailing

3.2 In the event of loss, theft, fraud or other unauthorised use of your Member's Card, or if your Member's Card is damaged or malfunctions, we may, at our sole discretion, replace your Member's Card. We cannot be liable for the misuse, loss or damage of your Member's Card.

3.3 When it is authorised, we will post out a replacement Member's Card directly to your registered address.

3.4 We reserve the right to charge a fee of 5GBP for each replacement Member's Card.

3.5 If you subsequently find or retrieve a Member's Card which you had previously reported lost or stolen, you must notify Customer Services immediately in accordance with clause 1.4 above.

4.1 We aim to deal with all complaints as effectively and fairly as possible. If you wish to make a complaint regarding any element of the Member's Card Scheme please contact us either:

4.1.1 by e-mail at

4.1.2 by phone, please call 0330 0081555; or

4.1.3 by post, please write to us with your complaint to:

GO Outdoors Ltd
Customer Services
Edinburgh House
Hollinsbrook Way

5.1 When purchasing the Member's Card, if you have opted in for postal or email communication, you consent to be contacted by GO Outdoors to receive marketing information applicable to Member's Card cardholders. Information regarding any personal information which you may provide to us and how we use your personal information is detailed in our Privacy Policy

6.1 If at any time you wish to cancel your Member's Card you may do so by returning your Member's Card to our Customer Card Services Department in accordance with clause 4 above. If you cancel your Member's Card (other than under paragraph 2.10) you will not receive a refund.

6.2 We reserve the right, at any time and without notice, to:

6.2.1 amend or waive any provision of these Terms from time to time; and/or

6.2.2 terminate the Member's Card Scheme; and/or

6.2.3 decline to issue Member's Cards; and/or

6.2.4 on reasonable grounds, withdraw or cancel Member's Cards, where reasonable grounds shall include (but not be limited to): any abuse or attempted abuse of the scheme; and/or any use or attempted use of a Member's Card in a manner which is contrary to these Terms; and/or any reasonable suspicion of dishonesty we may have on your part in connection with the Member's Card Scheme.