Returns and Refunds
How to make a return
PLEASE NOTE: Orders placed before 20th January 2026 should be returned via this returns portal link.
For orders placed on or after 20th January, the easiest way to make a return is using the button below, where you can arrange for your order to be sent back to us using Evri or Royal Mail from just £2 (payable by Visa or Mastercard).
If you need to return an item delivered by one of our Brand Partners please refer to the instructions that came with you parcel.
You may also make a Return to any of our stores within 28 days, please see below for details.
Returns Policy
Returning orders to us is easy. Should you change your mind we offer a refund within 28 days of delivery or collection using the returns portal link above, or to a store. Please see below for more information about returning to store.
Please note that you remain responsible for the items until they reach us. Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition.
Items purchased in-store may cannot be returned via the Returns Portal or Post, and must be returned to a store.
If you wish to exchange your order for an alternative size or product, this can only be done in-store.
Faulty Goods
If your item arrives damaged or is not the item that you requested, please return to us using the returns portal or to a GO Outdoors store.
Alternatively please contact our Customer Service Team and provide the details of the issue so that we can help you. Please be aware we will ask for an image / video of the faulty or damaged item to help speed up the resolution. In some cases, we may need to send the item to our inspection team for assessment to establish if a manufacturing fault is present, then depending on the result we may offer a refund.
If the product(s) you’ve ordered develops a fault over time and is within its warranty period, it must be returned in clean condition to be accepted for a refund. This is to ensure the health and safety of the teams handling returns. This does not affect your statutory rights.
Delivery Charges
Delivery charges will be refunded in cases where the goods are faulty. If an entire order is cancelled within the 14 day cancellation period then the standard delivery charge will be refunded. If you chose to pay extra for an expedited delivery service, we will only refund the cost of a standard delivery. Please note that if you keep part of an order (including any free gifts), you may not be entitled to any refund of the delivery charge.Please see our Terms and Conditions for more details.
Restricted Items
Please note, some types of items cannot be returned through the Returns Portal. Details of these are below.
Brand Partner Orders
Products delivered direct from a Brand Partner must be returned to their warehouse. The returns details will be on the despatch note that came with your order. Please ensure that you include details of your order number if you are returning your order. If you can’t locate this please contact Customer Service. Details of all of our Marketplace Brand Partners can be found here
Large Tents
Large tents can't be returned through our returns portal, the easiest way to return a large tent is to a GO Outdoors store. If you are unable to get to one of our stores, we can arrange a collection for a fee. To arrange a collection of your order, please contact us.
Bikes
Bike returns can be made to at any GO Outdoors store with a bike servicing department (this excludes all GO Express stores, and selected other GO Outdoors locations). You can view stores with bike servicing departments here.
Gas
Orders containing gas can only be returned to a GO Outdoors store. Just take the goods with the dispatch note or receipt and the store team will be happy to assist you. If you paid using a credit or debit card please make sure you have this with you so we can process a refund.Knives
Orders containing knives or bladed items can only be returned to a GO Outdoors store . Just take the goods with the dispatch note or receipt and the store team will be happy to assist you. If you paid using a credit or debit card please make sure you have this with you so we can process a refund.
Refurbished Items
For refurbished products, our normal returns policy doesn’t apply. You have 14 days from delivery (rather than the normal 28) to return any refurbished item you purchase online. Beyond 14 days, we will only accept returns for faulty goods. (This does not affect your statutory rights). We will look to repair or replace with the same, or similar, product where possible. We are unable to replace a refurbished product with a factory new model. Refurbished products can be returned to any of our stores or by following the normal process.
Other products Exempt from Returns
Swimwear, underwear, perishable products (such as food, bait and batteries; save where such products have a prolonged use by date), trailers, gas cylinders, safety or PPE equipment such as climbing, riding and cycling helmets, climbing ropes, harnesses, karabiners or slings.
Alternative Returns Methods
To store
Online orders can be returned to any GO Outdoors store for free. You will need to bring the delivery note that came with your order, otherwise the store may not be able to assist you.
Please note: our smaller GO Express stores will not be able to take large items and bikes. Please see details under 'Restricted Items' section above. If you are unsure, please feel free to Contact Us for advice before traveling to store.
By Post
You can make your own arrangements through any postal carrier. We recommend you use a service that can provide proof of postage as the items remain your responsibility until we receive your parcel. Some services offer levels of compensation in case your parcel becomes lost or damaged. We suggest this is considered especially when returning high value items.
Please address returns parcels to:
GO Outdoors Returns
Kingsway Business Park,
Michael Faraday Avenue,
Rochdale,
OL16 4FW
Need additional support?
We are committed to providing exceptional customer service to all our customers, regardless of their individual circumstances.
We offer a variety of flexible return options to accommodate different needs and situations. If you are unable to visit one of our stores or use standard drop-off points - whether due to disability, neurodivergence, or other accessibility challenges, please contact our Customer Care team on 0330 008 1555. Our trained representatives are ready to discuss alternative solutions tailored to your specific requirements.
Alternatively please contact us at Customer Care team and provide the details of the issue so that we can help to find the best solution.