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A message from Blacks

COVID-19

Check back here regularly for news on our response to COVID-19. To view the latest updates click here

A message from GO Outdoors

With all that is happening around the country and the world at the moment, we would like to reach out to you, our customers. We want to say how much we appreciate your support and to update you on how we are approaching the COVID-19 situation.

This is a challenging time for our community. Although restrictions on time spent outdoors have now been eased, we need to remember to be responsible and respectful whilst doing so.

First of all, we want to say how much we appreciate your continued support and reassure you that we’re taking everything into consideration to ensure the wellbeing of our team and customers whilst fulfilling demand.

As such we have been taking necessary steps:

  • Restricting all inessential travel and minimising journeys between business sites.
  • Providing staff, wherever possible, with the flexibility to work from home or a safe environment.
  • Closely following Government and NHS advice on hygienic and responsible working practice.
  • Providing team members with support, reassurance and flexibility should they feel unwell or anxious about the current climate.

Since lockdown began we have been listening daily to all the latest information and advice given to us and feel that we have a much better understanding now around what’s required when it comes to the safety of our team and customers alike. Because of this, we have made the decision to start to re-open some of our stores.

We began with a trial in our Wigan store which went well. With reassurance from our team there that they felt safe, we’ve decided to now open up more stores, slowly and safely. Please look at our store locator for details of which stores are now open and be rest assured that in store you’ll find the following safety measures:

  1. A limit to the number of people in store at any one time.
  2. Clear and visible social distancing guidance.
  3. Frequent and thorough deep cleaning and disinfecting throughout the day.
  4. Perspex screens at checkouts.

Though the current situation is uncertain, we can be sure that the outdoors is out there waiting for us on the other side of all this. We remain dedicated to providing you with the gear, advice and informed content to keep the spirit of adventure alive. Our customer service team stand-by to answer your questions, our emails are still going out, and look out for blogs and social channels to help you get the best from the next few weeks.

Times may seem tough right now. But you are never far from our thoughts and together we will weather this storm. We deeply value your continued support, and hope to return that wherever we can. For now, look after yourselves and each other, take a break from the news, and remember, Boris says you can still go for a walk! If you are going to go outdoors, do it responsibly.

Take care and keep safe

Team GO Outdoors

Latest updates

Below you will be able to see all of the latest updates and changes that GO Outdoors has made to deal with the current outbreak of COVID-19

30/05/2020

Stores now reopened

All of our stores except Hathersage, Oxford and Southport are now open with the above new social distancing and cleaning measures in place. Please be prepared to queue outside if asked, and follow all guidelines once in the store. View our store finder to find your nearest store.

22/05/2020

Selected more stores reopened

Our Canterbury, Doncaster, Exeter, Gloucester, Milton-Keynes, Sheffield, Stockport, Swindon and York stores are now open with the above new social distancing and cleaning measures in place. Please be prepared to queue outside if asked, and follow all guidelines once in the store.

18/05/2020

Selected stores now reopened

Our Basingstoke, Bedford, Bristol, Chesterfield, Coventry, Liverpool, Norwich, Pudsey, Southampton, Stockton and Wigan stores are now open with the above new social distancing and cleaning measures in place. Please be prepared to queue outside if asked, and follow all guidelines once in the store. All of our other stores remain closed.

14/05/2020

Extended delivery times

Due to an increase in demand for our products online and the following of strict safety measures, deliveries are taking longer than usual. This is to allow us to be able to follow social distancing measures and ensure orders get to customers safely. We estimate orders will reach most customers within 5-7 working days (excluding weekends) and we thank you for your continued patience.

09/05/2020

Wigan store now reopened

Our Wigan store has now reopened with social distancing measures in place. Please view our Wigan store page for more information. All of our other stores remain closed.

15/04/2020

Extended Delivery Times

We are working hard to ensure orders are processed quickly and safely. However, to keep up with the increased demand of online shopping, and to protect our colleagues, we have temporarily extended delivery times to 5-7 days. During this time next day delivery will not be available.

30/03/2020

Extended Store Returns

We are extending out returns policy to make life a little easier. Any purchase made in stores before the temporary closure can be returned up to 28 days after stores reopen.

24/03/2020

Contact-less Door Step Delivery

We have now introduced contact-less delivery on all products. Delivered risk-free straight to your doorstep.

23/03/2020

Measures Taken in Distribution Centre

We have taken every possible measure to protect our colleagues in our distribution centre during these difficult times. This includes introducing 2m social distancing throughout all areas and making hand sanitiser, wipes and PPE equipment freely available. We have also implemented staggered shifts and identified an isolation room for anyone who starts to show symptoms of Covid-19.

23/03/2020

Store Closures

We all want to do our bit to help halt the spread of COVID 19. The health and wellbeing of our staff and customers is of the utmost importance to us and we have made the decision to close our stores for the time being.

This is a temporary measure and we will reopen as soon as things improve and it is advisable. In the meantime we remain online and available 24/7 with flexible delivery options and an extended return policy to give you peace of mind.

We want to take the opportunity to thank each and every one of our customers for their continued support in this challenging climate. We can’t wait to see you all soon back in the outdoors.