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Returns Policy
We realise that you may wish to return or cancel your order and therefore we have a flexible returns policy to help make things more convenient. If you have any questions do not hesitate to contact us.
Please send this form with your return , size 938kb,
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You are free to cancel your order at any time and for any reason before your order dispatch. We do not take payment until the moment of dispatch so there will be no complicated refund processes involved!
If you wish to cancel your order we will need to hear from the person who placed the order preferably by phone or alternatively by Email. If your order has been dispatched then we will have to treat the cancellation as a return instead as we will have already processed your order.
In order that we can process your return as quickly as possible we have a returns form for you to print out (top of this page), please fill this in and send back with your returned items. Returns should be sent to the follwing address;
Internet Returns
GO Outdoors Coventry
Coventry Coventry Business Park,
Canley Road,
CV5 6RN
If it is easier for you to return an item to one of our branches you can do this as long as you have your invoice and both receipts sent out with your order and you present these to the cashier at the time of return.
Please Note: There may be times when we may have to refuse returned goods i.e.
- Goods have been used
- Goods are soiled
- Goods have an odour i.e. smoke
- Goods are damaged as a result of misuse or ill-treatment
We reserve the right to do this in any case.
Most returns will be covered in the following categories, however if you feel that your return is not detailed below please contact us. We will do our best to exchange or refund your item as quickly as possible, but please remember that it may take a few days for us to receive the item.
| Unwanted or Unsuitable Goods: |
You are free to return unwanted goods in a new and unused condition within 28 days of delivery for an exchange or for a refund. Please note, to protect our customers we can only refund to the original payment card. We are also unable to refund any return postage or delivery charges. We recommend using a recorded delivery service or equivalent as we can not accept responsibility for goods lost in transit. If your item is excessivley large or heavy, please telephone us to arrange a courier pickup.
Defective goods can be returned within 28 days of delivery as long as they are still in a new and unused condition for an exchange or refund. We can arrange for courier collections or we can refund return postage expenses upon return delivery. However this must be agreed with a member of the web team prior to paying for any postage.
Please note: at the request of some of our suppliers there are some items we may have to send back to the manufacturer for assessment, this may mean there is a delay on either supplying your exchange item or refunding your card.
| Incorrect Goods Dispatched |
We understand that we are prone to human error occasionally so if we accidentally send you the wrong item then let us know within 28 days of receiving the item and we will replace it for the correct item and refund any postage cost you may have incurred for returning the item to us. Again this must be agreed with a member of the web team first. Courier collections can also be arranged for you in this circumstance.
Where a full refund is the suitable course of action we have a statutory obligation to refund payment to the card used to pay originally within 28 days of the return of the goods. However we do not believe it is right to hold your money for longer than necessary and so a refund will be provided as soon as possible.
Please Note that refunds are processed by credit & debit card companies less quickly than sales. A refund may take up to 10 days to appear on your statement after it has been authorised.
If you would like to exchange your goods for another item then we would normally have to wait for the goods to arrive with us before sending out your exchange. If the item you have requested is not in stock then we will refund your card.
Please Note: Special Offers are seperate stock items to our normal 10% discount items, some items have a selected colour or size at the Special Offer price. Therefor it is not always possible to exchange Special Offers for the same price.
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