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Welcome to the returns section

If you receive your order and it is not what you are expecting, it isn't a problem - you can return it back to us within 28 days of receiving the goods for an exchange or refund, including the delivery charge if you return it within 14 days. We offer two easy options for returning your purchases;

Store Returns

Return your goods to any GO Outdoors store (except Hathersage). Please bring your Delivery Note with you as proof of purchase. Simply head to the tills and don’t forget to bring the card you paid with. Any orders placed using PayPal as the payment method cannot be refunded in-store however Stores can contact Customer Support 0330 008 1555 who will resolve as needed.

Internet Returns

Send back the items back using Collectplus (See details below) to our Returns address below.

Unfortunately, we are unable to provide free returns as we offer free delivery over £50 as standard. Therefore, returning the unwanted item(s) is at your own cost.

Internet Returns, GO Outdoors Returns, C/of Clipper Logistics, Wellington Road, Burton-on-Trent, DE14 2AB

Please fill in the returns section on your delivery note when returning an order. If you no longer have your delivery note please click here.

Please pack the item(s) carefully; goods must arrive in a perfect and unused condition for the refund to be issued. Click here for full terms and conditions for returns.

If you have any questions or need assistance, please contact our customer service team and they will be happy to help.

We recommend you use Collect+ a fully tracked service for only £4.49 to return your product (Parcels must not weigh more than 10kg nor exceed dimensions of 60cm x 50cm x 50cm) to us. Collect+ stores are open from early until late, typically 8am – 9pm, 7 days a week. Click here for more information.

Cancelling Orders

If you wish to cancel an order you can fill in our cancellation form

Christmas Purchases

Christmas gifts purchased between October and December can be returned/exchanged up until the end of January providing the item is in new, unused and re-saleable condition.