Welcome to the GOoutdoors.co.uk returns section
If you receive your order and it is not what you are expecting, it isn't a problem - you can return it back to us within 28 days of receiving the goods for an exchange or refund, including the delivery charge if you return it within 7 days. We offer two easy options for returning your purchases;
Return your goods to any GO Outdoors store (except Hathersage). Please bring your Delivery Note with you as proof of purchase. Simply head to the tills and don’t forget to bring the card you paid with.
Post the items back to our address below, inclosing a completed Internet Returns Form. Unfortunately, we are unable to provide free returns as we offer free delivery over £70 as standard. Therefore, returning the unwanted item(s) is at your own cost.
Internet Returns, GO Outdoors, New Hall Street, Hanley, Stoke-on-Trent, ST1 5HD
Download our Internet Returns Form
We suggest you use the Post Office to return your item, taking care to obtain a proof of postage. Please pack the item(s) carefully; goods must arrive in a perfect and unused condition for the refund to be issued. If you return goods that have been used we will be unable to provide a refund.
If you have any questions or need assistance, please contact our customer service team and they will be happy to help. For full returns Terms & Conditions, see below. Thank you.
You can also use Collect+ a fully tracked service for only £3.99 to return your product (Parcels must not weigh more than 10kg nor exceed dimensions of 30cm x 30cm x 50cm) to us. Collect+ stores are open from early until late, typically 8am – 9pm, 7 days a week. Click here for more information.
You will also need to print out, complete and send with your return our Internet Returns Form. Click here to download.
Christmas gifts can be returned anywhere up until the end of January, following normal return procedure.