Shipping policy

Member's Cards

Orders that include a Member's Card will be split, and any other items in your order will be delivered separately as shown in the table below. You will receive an email containing your new Member's number within 48 hours, and this can be used to shop online and in store. Your welcome pack and physical Member's Card will take up to 15 days to arrive in the post.

 

Delivery types

Contactless delivery is now used as standard on all orders. All deliveries are made between 8am and 8pm. Customers who have created an account can view their order progress in the member's area.

Deliveries are not made on Bank Holidays, so orders placed in the days before a Bank Holiday may take slightly longer than advertised. At these times the delivery estimate shown in the checkout will show when to expect your order.

 

Standard Delivery

Standard Delivery is £3.99 or FREE for orders over £80.

Current Standard Delivery times are 3-5 days.

You will receive a tracking link from the courier once your order is dispatched. Orders for multiple items may arrive in more than one parcel.

Certain Large and/or Heavy items, cannot be shipped with Standard Delivery. In these cases Standard Delivery will not be available in the checkout.

 

Next Day Delivery

Next Day Delivery is £5.99 

Order before 5pm to receive your order the following day (excluding Bank Holidays)

You will receive a tracking link from the courier once your order is dispatched.

Certain Large and/or Heavy items, cannot be shipped Next Day. In these cases Next Day Delivery will not be available in the checkout.

 

Click & Collect

Click & Collect is FREE 

Please wait for confirmation that your entire order has been prepared and is ready to collect before travelling to store.

Select a store, and if your items are already available in-store then you can pay now and often collect the same day or the following day.

If the item is not available in-store, we will deliver them to the store from our warehouse which will take 3-5 days.

 

Heavy Item Delivery

Heavy Delivery is £19.99 for orders containing a Heavy item

Current delivery times are 5-7 days. You will receive order updates from the courier once your order is dispatched.

Due to their weight and/or size, Heavy items will be delivered by a specialist 2-person delivery service at extra cost. In this case Standard and Next Day Delivery will not be available in the checkout. 

 

Large Item Delivery

Large Delivery is £9.99 for orders containing a large item

Current delivery times are 5-7 days. You will receive order updates from the courier once your order is dispatched.

Due to their size or shape, some Large items such as bikes cannot be delivered by our usual delivery service and require a specialist courier at extra cost. In this case Standard and Next Day Delivery will not be available in the checkout. 

 

International Delivery

We do not currently ship to addresses outside of the United Kingdom.

 

Remote or Rural Deliveries

Some more remote parts of the UK are more difficult and expensive to reach. We will do all we can to deliver to these areas at our regular prices, but delivery times may be delayed. In rare cases of very large or heavy orders an additional charge for delivery may be required, and if so your order will be delayed while we contact you. If in doubt, please contact us for more information before ordering.

Northern Ireland postcodes BT 1-99. Delays up to 48 hours.

Isle of Man postcodes IM. Delays up to 48 hours.

Isle of Wight postcodes PO 30-31. Delays up to 48 hours.

Aberdeen postcodes AB37-AB56. Delays up to 48 hours.

Inverness postcodes IV1-IV63. Delays up to 48 hours.

Falkirk postcodes FK19-FK21. Delays up to 48 hours.

Kirkwall, Orkney postcodes KW1-KW17. Delays up to 48 hours.

Argyll and Bute postcodes PA21-PA78. Delays up to 48 hours.

Perth postcodes PH14-PH44. Delays up to 48 hours.

Western Isles postcodes HS1-HS9. Delays up to 72 hours.

Kilmarnock postcodes KA27-KA28. Delays up to 48 hours.

Lerwick postcodes ZE1-ZE3. Delays up to 72 hours.

 

Delivery Days and Bank Holidays

Our Delivery days are Monday to Sunday.

Bank Holidays are not normal working days, therefore deliveries will not be made and and extra time should be allowed for your order to arrive.

 

Further Information

All valuable orders are shipped using an insured service. We reserve the right to charge more for delivery if the order is to be delivered to a remote area as signified above, or for very large or valuable items. We will always contact you to discuss the options before making additional delivery charges.

We reserve the right to alter our delivery charges in future without warning. Any changes made will be advertised on this page. We reserve the right to refuse delivery of we deem it necessary, or to charge for delivery where the wrong delivery type is specified. We reserve the right to refuse service in exceptional circumstances. We reserve the right to deviate from our published delivery charges if necessary.